Refund Policy

Effective Date: May 31, 2026

Last reviewed: May 31, 2026

1. Overview

This Refund Policy explains how Dental Growth Ops handles refund requests for our dental marketing services. As a service-based agency delivering custom, ongoing work, our refund approach reflects the nature of the services we provide. This policy is effective as of May 31, 2026 and applies to all Dental Growth Ops service engagements.

2. Nature of Our Services

Dental Growth Ops provides ongoing marketing services and custom deliverables including SEO campaigns, paid advertising management, website development, CRM automation, reputation management, social media management, graphic design, and video editing. Unlike product purchases, our services involve the allocation of professional time, third-party platform setup, and custom work that begins immediately upon engagement. Because significant work is performed from the first day of an engagement, our refund terms reflect this reality.

3. Setup Fees

Setup and onboarding fees cover work performed during the initial engagement period, including account audits, strategy development, platform configuration, creative production, and technical setup. Setup fees are generally non-refundable once onboarding work has begun. This applies even if the client subsequently decides not to proceed with ongoing services. The scope of setup work is defined in your service agreement, and work begins promptly after contract execution and receipt of payment.

4. Monthly Retainers

Monthly retainer fees are billed in advance at the beginning of each service period. Once a service period has begun (meaning active work has commenced for that billing cycle), that month's retainer is generally non-refundable. Clients wishing to cancel an ongoing engagement should do so in accordance with the notice period specified in their individual service agreement. Upon receipt of a valid cancellation notice, services continue through the end of the current billing period with no further charges after that date.

5. Ad Spend

Advertising budgets paid directly to platforms such as Google Ads and Meta Ads are separate from Dental Growth Ops management fees. These amounts are governed entirely by the respective platform's terms and billing policies. Dental Growth Ops does not hold, manage, or process client ad spend funds directly. Unused ad spend on platforms may be credited, paused, or refunded according to each platform's own policies. We can assist you in pausing campaigns or recovering unused budget where the platform permits it.

6. Cancellation

To cancel an engagement, notify Dental Growth Ops in writing at info@dentalgrowthops.com. Your individual service agreement specifies the required notice period (typically 14 to 30 days). Dental Growth Ops does not require long-term contracts as a standard condition of engagement. Month-to-month arrangements are available, and cancellation terms are designed to be fair to both parties. Upon cancellation, we will deliver all completed work product and transition materials owed under your agreement.

7. Eligibility for Refunds

Refunds may be considered on a case-by-case basis in the following limited circumstances:

  • Services agreed upon in your service agreement were not delivered within a reasonable timeframe with no acceptable remedy offered
  • A billing error resulted in a duplicate or incorrect charge
  • The engagement was terminated by Dental Growth Ops without cause before services commenced

Refund requests based on dissatisfaction with marketing results are not eligible, as marketing outcomes depend on market conditions, competition, and factors outside our direct control. Dental Growth Ops commits to professional execution and transparent reporting, not guaranteed results.

8. How to Request a Refund

To request a refund, email info@dentalgrowthops.com with the following information:

  • Your practice name and the name associated with your account
  • A description of the services in question and the reason for your refund request
  • The invoice number or billing date associated with the charge

We will acknowledge your request within 2 business days and aim to resolve it within 7 to 10 business days. We will work in good faith to reach a fair resolution.

9. Chargebacks

We ask that you contact us directly before initiating a chargeback with your payment provider or bank. Most billing disputes can be resolved quickly through direct communication. Initiating a chargeback without first contacting us may delay resolution and could impact your ability to engage our services in the future. We take all billing concerns seriously and are committed to resolving them fairly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be reflected by a revised Effective Date at the top of this page. We encourage you to review this policy periodically, particularly before signing a new service agreement.

11. Contact

Questions about this policy or a specific billing situation? Contact us:

You can also reach our team through our contact page.